Communication between GP and mental health teams needs to be improved vastly. Or maybe this is just my GP surgery. I cant praise the mental health team enough as they are promptly sending requests for my prescriptions to the GP surgery. However every time I call to ensure its been prescribed they are denying receipt. I then have to contact my psychiatrists secretary who then confirms she has not only faxed a request, but ensured it has been received by phone.
I was informed today my prescription was ready when I called, it took me 2 hours of anxiety related procrastination to eventually leave my home. Having arrived at the GP surgery, only a short walk away thankfully, the reception staff then denied all knowledge and went a step further blatantly lying and stated there had been NO communication with the mental health team about this.
This also happened last week, but the issue was dealt with over the phone I hadn’t actually made a foreboding journey before the discovery.
I find it both saddening and infuriating that they can treat a vulnerable person in this manner. I had to call the psychitrist secretary, on my mobile, while at the GP reception desk and pass the phone over for it to be dealt with.
Then sat almost an hour, looking at my feet and deep breathing, before i was able to get the prescription. Incidentally a request was faxed over at 10am yesterday.
This is appalling service. When I’ve attended over physical matters I’ve never had any problems. It’s made me ponder the issue that reception staff in GP settings ought to be educated more about the vulnerability of mental health patients and how to deal sensitively with people in these circumstances.
I had to have the whole conversation in a waiting room full of other patients, not once was i offered to speak in a private room. All this has done is make my irrationality about going out more rational, a classic example I would suggest, to support the theory of operant conditioning (behaviourist theory by Skinner). I also see the paradox of an irrational (to some) anxiety now seems more rational, when it still remains irrational!
I was going to attempt to go into a shop on my own after getting my medication. But instead I rushed home as fast as I could to feel more secure, I can cope without milk and bread.
It’s so easy to be set back by one negative experience. It’s highlighted to me just how vulnerable I really am right now, and that there’s definitely a long road ahead for me.
Another day down, anyway as I finally got a prescription which is for Zopiclone, I may finally get an uninterrupted full nights sleep tonight as exhaustion is definitely exhausting.